Safety & Quality

Coronavirus Update

Information on COVID-19 and what Monash House Private House has put in place to stop it entering the hospital.


Working towards implementing systems for My Health Record

Monash House Private Hospital – working towards implementing systems that can provide clinical information into My Health Record.


Infection Control

Monash House Private Hospital is a quality management facility that is committed to ongoing quality improvements in the delivery of safe healthcare and the prevention of identified risks.


Falls Prevention & Risk Management

Monash House Private Hospital has a falls risk prevention and management program that identifies patients at greater risk of falling whilst in hospital. Through our Quality Management and auditing system we identified that increased focus was required in Falls Prevention and Risk Management.


Aggression and Violence

At Monash House Private Hospital we have a zero tolerance towards violence and aggression toward all staff members.


Quality systems manual

Overview about how Monash House Private Hospital meets the requirements of the ISO 9001:2015 and incorporates applicable elements from the requirements of the National Safety & Quality Health Service Standards (NSQHSS).


Open Disclosure

Open disclosure is the process of open communication with a patient, and or their family support person, following an adverse or unexpected event that may or may not result in harm to the patient.


Patient Survey

Surveys were distributed randomly via mail to patients who have been admitted to Monash House Private Hospital within the last three months from when surveys distributed.


Patient feedback

Monash House Private Hospital appreciates all feedback about the services that we provide and the manner in which they are delivered. Share your feedback with us by filling in the web form, or feedback card that you will receive on admission.


Clinical Governance Framework

Monash House Private Hospital has developed a Clinical Governance Framework covering four major areas of organisational performance: clinical risk management, clinical effectiveness, effective workforce and consumer participation.


Incident report

Monash Health Private Hospital has implemented guidelines for monitoring & reporting safety which comply with the National Safety and Quality Health Service (NSQHS) Standards.