Aggression and Violence

Zero Tolerance of Violence and Aggression Statement

It is the policy of Monash House Private Hospital and its associated entities that:

  1. Doctors, Nurses, Assistant, Reception, Support and Administration staff have the right to work in a safe and healthy workplace free of violence and aggression.
  2. Aggressive and violent behaviour toward Doctors, Nurses, Assistant, Reception, Support and Administration staff is unacceptable and should not be tolerated in any workplace.
  3. Occupational violence and aggression is any incident in which an employee is abused, threatened or assaulted in circumstances arising out of or during the course of their work and includes: 
    • Verbal, physical or psychological abuse
    • Threats or other intimidating behaviours
    • Physical attack, such as hitting, pinching or scratching
    • Aggravated assault
    • Threats with a weapon or objects
    • Sexual harassment and sexual assault
  4. Aggressive and violent behaviour is not limited to face to face interaction but could be over the phone or in writing via email, letter or fax.
  5. The effective prevention and management of violence and aggression in the health care industry is in the interest of all including Doctors, Nurses, Assistant, Reception, Support, Administration staff, patients and their wider community.
  6. The source of violence and aggression can be any person including patients, families and friends, members of the public and work colleagues.

Monash House Private Hospital reserves the right to refuse to treat any person that is, or threatens to be, violent or aggressive towards staff, other patients or the general public within its premises or the surrounding area. As required Monash House Private Hospital will report any violent or aggressive behaviour to the relevant authorities for further action.