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Important Update for Our Valued Consumers
Updated 4th May 2021
COVID-19 Informational Brochure
At Monash House Private Hospital, we take your care and safety seriously.
Please click here to view our informational brochure on COVID-19, self-checks, precautions and what to do next.
Interstate Patients / Carers
Please note that ALL interstate patients will be required to apply for a permit to travel to VIC and receive care at MHPH. Upon receiving their permit, they must send a copy through to the admissions team at email@example.com. All permits must be valid at the time of travel. Due to the rapidly changing situation, interstate patients need to be made aware that their appointment may be cancelled at short notice.
Any patient deemed to be a close contact with someone who has or is suspected of having COVID-19 will be required to have their appointment rescheduled until they have been given clearance from DHHS.
Anyone residing in a red zone or those who have visited and travelled to/from a red zone in the 14 days prior to admission will not be permitted to access the facility.
Anyone residing in an orange zone or those who have visited & travelled to/from an orange zone will be required to have a permit to enter Victoria and receive treatment at MHPH. They must show proof of permit to admissions at the above email address.
If the patients permit is approved, they must get a COVID-19 test within 72 hours of arrival in Victoria and self-isolate before and after until they receive a negative result and have their procedure.
Patients will be permitted to attend the facility if they have their green zone permit. Patients must not have visited any red zones / exposure sites throughout Australia 14 days prior to hospital admission. If this occurs, their appointment will need to be rescheduled.
Anyone residing in a green zone that has visited an orange zone 14 days prior to admission will be required to obtain a permit to enter VIC and follow the guidelines of the department if their permit is approved.
NSW/VIC Bubble border towns
Patients residing in green zone border bubble towns in NSW/VIC will be permitted to access the facility assuming they meet the criteria above. Currently, under the latest permit system, NSW border community residents are exempt from obtaining a permit to enter Victoria. They are however required to carry photo ID and proof of address and are encouraged to carry a medical certificate or letter from their physician.
Due to the recent outbreak in Victoria, it is imperative for the safety of our patients and staff to ensure patients/carers attending the facility have not been to any exposure sites. We ask that you monitor the case alerts website at https://www.coronavirus.vic.gov.au/exposure-sites
for any updates and inform our admissions team and your Doctors rooms if you have been to an exposure site or are deemed to be a close contact of a person with, or suspected of having COVID-19. You will need to follow the DHHS guidelines and your appointment will be rescheduled to meet these requirements.
What has Monash House Private House put in place to stop COVID-19 entering the hospital?
In the ever-unprecedented environment that COVID-19 has created for our daily working lives we at MHPH, and MPG, have felt it prudent to implement processes and policies to prevent the introduction of COVID-19 to our facilities. The following is a summary of just some of the actions we have taken.
- We are continuing to perform surgery in line with the current DHHS restrictions. Category 1 and Category 2A procedures only during the snap lockdown.
- All staff will be wearing PPE as per DHHS guidelines in response to COVID-19
- Visitors are currently not permitted on site.
- In taking action against COVID-19, all who enter the hospital will be screened including staff and the QR code must be completed upon entry
- Social distancing is to be maintained at all times
Personal Protective Equipment (PPE)
In accordance with the DHHS' guidelines for personal protective equipment (PPE) for healthcare workers, all staff at MHPH wear the following PPE in response to COVID-19:
- Surgical mask
- Staff who are caring for patients must also wear eye protection
MHPH has implemented screening stations on the Level 1 & 2 entrances to the hospital. Screening is conducted on all people entering the hospital – patients, staff (including contractors) and visitors. Screening occurs on Level 1 from 0630 – 1800 and on Level 2 for the entirety of the time that the ward is open.
The screening process includes;
- Dedicated nursing staff to screen all individuals entering MHPH
- Temperature checks
- Asking questions about travelling overseas in the last 14 days and exposure sites
- Questions about signs and symptoms of the coronavirus that the individual may have
- Questions about contact with anyone in the last 14 days that has coronavirus or is suspected of having
If there is an answer of Yes to any of these questions the individual is denied entry to the hospital. They are then given an information brochure regarding COVID and advised to seek further seek medical advice at an appropriate facility or medical practitioner.
MHPH is currently in the process of employing student nurses for the screening role, to minimise cost and release nursing staff back into their regular specialised roles. Other staff across MHPH are also to be trained to fill this position.
We have had a very positive response to the screening process, patients, consumers and staff have been more than happy to participate in the process and have stated they feel relieved about the practices we have put in place.
All people entering MHPH, once passing the above screening process, are given a sticker which is signed and dated to ensure that there is recognition throughout the hospital that screening process has taken place and has been passed.
Washing of Hands
All individuals going through the doors of MHPH are required to use the provided alcohol rub or wash their hands with soap and water.
All staff, including medical practitioners, have been required to complete their annual Hand Hygiene Australian (HHA) Online Competency as a priority. In addition, our educator, in consultation with our Infection Control Coordinator (ICC), has given updated education regarding Hand Hygiene to staff. Hand hygiene auditing by our gold star auditor has continued and is being lodged with HHA.
Automatic hand hygiene dispensers have been put in various locations around the building and we are awaiting further instillation of more throughout the hospital.
Screening for COVID-19 has also been introduced to pre-admission phone calls and on the day of admission during the admission process. Patients are asked the same questions as at the screening station, if there is a Yes answer to any of the required questions, then the Infection Control Coordinator (or their delegate) is to be contacted for further advice as to whether it is safe to go ahead with the admission or not.
Strategies have been in place to minimise the flow of people at the hospital. These strategies include;
- Discussions with patients at pre-admission phone call that we are not allowing visitors and it is best that they leave family and friends at home
- Advertising on social media and the hospital website about no visitors
- Memo in the car park to deter visitors and in an effort to capture visitors prior to paying of car park fees
- System in place so that patients nominated transport person is to stay out of the hospital until they are requested by staff to present at the screening station to take the patient home thus to ensure that there are not people entering the hospital unnecessarily.
- We request that patients on the Overnight Stay Ward (Level 2) do not have any visitors during their stay. To ensure that patients and their families can keep in touch, staff will be happy to assist patients to facetime or message their relatives.
Patients Developing Symptoms in our Care
Guidelines have been developed for staff on what to do if a patient develops symptoms of COVID-19 in our care. This includes consultation on the impact to staffing within the hospital and instigating back up plans to keep the business functioning.
Flu vaccines are available for all staff at MHPH, and MPG, by our immunisation nurse. This immunisation is mandatory and if staff decline, they are to sign a refusal form and wear a mask for all patient contact during the flu season.
Dedicated Infection Control Coordinator
MHPH now has a dedicated Infection Control Coordinator working 4 to 5 days a week to decrease that the impact that COVID-19 has on the business, its staff and consumers.
Regular updates to staff, medical practitioners and other consumers regarding updates and changes to working routines and environments.
Communication with Consumers
Constant communication through social media, MHPH website and communication with patients at pre-admission phone calls regarding our actions with COVID-19.
Expectation around visitors, transport home and follow up appointments given both verbally and in writing.
Banners and signage shown around the hospital about hand hygiene, strategies and cough/sneeze etiquette.
Closing the Gap
As patients may develop symptoms of COVID-19 within 14-days of being in the care of MHPH, patients are now required on discharge to sign a letter that request them to contact the ICC if they develop symptoms of the virus or are diagnosed with COVID-19 so that we can act quickly to close the gap and isolate those who may have been impacted by having contact with the patient.
MHPH has introduced an extra cleaner dedicated to cleaning thoroughfare areas and frequently touched services within the building.
Checklists have been introduced for cleaners to sign off so that when a task is completed consumers and can see that cleaning has been completed at a certain time and as per hospital policy.
It is imperative at this time to practise social distancing to stop or slow the spread of infectious diseases. Our waiting rooms have been altered to ensure the current guidelines around social distancing are being met.
For more translated resources on the COVID-19 please see [here].
For more information on COVID-19 and up-to-date announcements, please visit https://www.dhhs.vic.gov.au/coronavirus
We thank you for your cooperation at this time.